Archive for the ‘work’ Category
There’s a problem with that thing we released yesterday…
Wednesday, December 23rd, 2009Good Intentions
Saturday, August 29th, 2009The closer we get to ship day, the higher the tensions rise between developers, testers, and program managers (PMs). Apparently our developer philosophy is a little looser with respect to how dangerous last minute changes can be.
I’m sure our customers would understand that we intended for them to have a wonderful experience.
The Sunny Side of Customer Service
Tuesday, July 21st, 2009Trends
Monday, June 22nd, 2009Team Soccer
Wednesday, June 17th, 2009Like Pulling Teeth
Thursday, June 11th, 2009And it’s not that this guy is insensitive or doesn’t care about the product. It’s that he doesn’t want to change things close to a release date (and introduce regressions) and he doesn’t want to encourage “feature creep” (continually adding new functionality - think, ‘oh yeah, we should do that, too!’). It just seems callous when you only see the surface speak.









